TERMS

 

By placing order with us,you will be deemed to have understood and agreed to these terms and conditions. Once you have place an order,you ill receive an order confirmation email to show we have received your order. All deliveries are subject to stock availability and authorisation of your payment. We will advise you of availability of any our of stock items. We work with a live system and aim that the website only shows items items which are in "stock". However at busier times,the situation may arise in which an item being sold in the shop at the same time as an on line order is being placed resulting in the item becoming "out of stock". In that case we will contact you as soon as possible and arrange to refund your payment. 

Acceptance of your order and completion of the contact between yourself and Capsule Boutique takes place of despatch to you of the good ordered,unless we have notified you that we are unable to accept your order or you have cancelled it.

Whist we try of ensure that all prices on the website are accurate,errors may occur. Where we discover an error in the price of the goods ordered,we will inform you as soon as possible and give you the option to either re-confirm your order at the correct price or cancel the order. If we are unable to contact you, we will treat the order as cancelled. Prices quoted though our online store include standard VAT where appropriate. We reserve the right to change our prices at any time.

CREDIT/DEBIT CARD PAYMENT

We placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently,we also request a land line telephone number to be used in case of a query. We accept payment by Visa,Mastercard and Diners

 

 

PRODUCT SPECIFICATION 

All product information and technical specifications contained in the Capsule Boutique website are for guidance only and no responsibility can be taken for errors or omissions. 

WEBSITE IMAGES 

We make every effort to ensure the images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen. 

RETURNS POLICY

If you wish to return items,please notify us by email within 5 working days of receipt and return the product with 14 days of receipt. Please note Sale of goods must be returned within 7 days of receipt. 

We will be happy to offer you an exchange or,if you wish,a refund provided that the goods are returned complete.and in their original condition with no smell or perfume or washing detergent and with all tags and labels attached. 

We are not able to refund items where we detect; 

Signs of wear (clothes must be unworn)

Damage to items caused by lack of care,such as make-up stain when trying on(please by cautious when try clothes as make up can transfer onto fabrics easily)

Perfume or odour on items 

Neglectful damage such as rip and holes caused by wither obvious intent,or lack of care when trying on (please treat all items with care)

Due to hygiene reasons,we cannot accept refunds or exchange on pierced earrings. 

For all returns, except where the item is faulty,you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given and ,in the case of exchanges, a re-delivery charge at our standard rate will apply. Defective products will replaced without a further delivery charge. When returning items,you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damage in transit. Keep your proof of postage in case you need to claim for delay,loss or damage by your postal service while in transit. 

Your are responsible for any delay,loss or damage to the item before we receive it, so do carefully repack and clearly address item. 

Use you local postal service but do insure yourself against delay,loss or damage of the item while in transit, as we will only accept an items if it is in original perfect condition with all tags and labels attached. If we accept the item you have returned,we will issue your refund to your card account within 14 days from receipt. Please allow additional time for your refund to reach your account. Post the item to our returns address with a copy of your order despatch note. 

FAULTY ITEMS 

We carefully check every items to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or are faulty.Please let us know immediately. We must by notified of damage or faulty goods within 2 working days.Your complaint t will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange us to arrange return delivery.Carriage costs for the affected portion of delivery back to Capsule Boutique is at our expense. 

Capsule will only credit you for the items that have damaged or are faulty,upon safe receipt of the goods into our hands. Capsule will accept returns and give full refund only in circumstances where the products have not been tampered with. Refund will be issued within 14 days of the agreement to refund. 

YOUR RIGHT TO CANCEL

If you wish to cancel your order,please email us within 24 hours notifying us of your intention to cancel,quoting your Capsule order number. If your order was placed online, you must cancel within 14 days of purchase in writing. If you have already received an email confirming despatch,it is too late to cancel your order. In this instance,you will be required to return the goods to us at your own cost. 

DELIVERY INFORMATION 

Stock permitting, our aim is to despatch goods with 3 working days or ordering (for orders placed Monday to Thursday),to arrive with customers within seven working days. If an item is out of stock, we will notify of it non-availability or of the delay until its back in stock and despatch as soon as it arrives. 

Delays may be experienced during certain times or the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than time specified. Your goods will be delivered using Royal Mail or a specialist carrier. Deliveries may require a signature on receipt and if there is no one present to received the delivery a card will be left. You may specify an alternative delivery address at the time of place the order if you choose.

CLICK AND COLLECT

In some instances, we are able to offer click and collect. Please note items will be held for 7 days from the original order. We are unable to hold items for longer, and the prurchase will be refunded after 7 days if uncollected.

VIST OUR STORE

 

2 Cross Keys Mews, Market Square

St Neots,

Cambridgeshire, PE19 2AR

ENGLAND

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